Policies

Privacy and other Policies

Shipping Policy

Green Dragon Games ships using UPS and USPS. For UPS, we ship using Ground or Standard (International) and cost is determined by weight. For USPS, we ship using First Class Mail or Priority Mail. To check the rates, please visit the USPS and UPS websites.

Please note that Nvidia graphic cards and PC Gamepads can only be shipped UPS, so I suggest buying the Nvidia graphic cards and PC Gamepads as a separate order from any computer video games to make it cheaper for you.

Return Policy

 

Return policies are different for my PC Gamepads, Nvidia Graphic Cards and Computer video games (please note that the following information is copyrighted):

Nvidia Graphic Cards and PC Gamepads

In most cases, you can return items within 20 days from the ship date.

To qualify, simply initiate the return within 20 days from the ship date and ensure that the item is in its original condition (including: packaging, manuals, warranties, accessories, security seals, etc., and shrink wrap where applicable). The supplier must receive your item back within 30 days of when it was originally shipped it to you. Please allow 14 days from the time we receive your item to process your return.

For your protection, we suggest all returns be sent back by a traceable carrier. The customer must pay all costs related to return shipping. After receiving and inspecting the returned merchandise, we will reimburse you for the purchase price of the item, less the original shipping fee and less a restocking fee of 15%. Generally, product exchange is not an option. For exchanges, simply place a duplicate order once the original is returned.

We cannot accept the return of certain items, including: swimming suits, undergarments, body jewelry, software, factory-sealed sports collectible sets, cigars, wines, and perishable products (food items, chocolates, plants & flowers). Other select items, as noted on the product detail page.

Computer Video Games

All Sales Should be Considered Final. Returns will only be accepted under the following conditions:

1. If you have not opened the box, you can return the product to us for refund, credit or replacement within 30 days, no questions asked.

You must return the product to us undamaged AND in perfect condition. The product must be unregistered, and with all manuals and enclosures that shipped with the product. If it is a Retail Box product, you must return it in a protective cardboard box or other similar shipping carton like the one we used to ship it to you originally. Damaged and/or incomplete products are subject to restocking fees of from 10% to 50%. In cases of major damage or abuse, the product may be refused.

Please note: Shipping charges are NOT refundable

To avoid costly returns, check the System Requirements for each title. Be sure you have at least all of the system requirements before ordering. If there are any questions, please contact us before you order.